Knowledge Base
Troubleshooting and how-to tips
Frequently Asked Questions
Stream Overlays
- Are the overlay files editable?
All stream overlays on our website are editable. We include the .PSD file in every overlay download where you can edit the texts ONLY. However, we do not provide the "source code".
- How do I use the overlays?
You can add our stream overlays into OBS by adding them individually as new image sources.
This video can take you through it step by step: https://www.youtube.com/watch?v=ariY2SmzCsw
You can also buy the Installation Service with your purchase or individually and we will install the overlay for you using StreamElements. - Do you offer FREE overlays?
Yes, but, at this time we do not offer many FREE stream overlays. You can check our free overlays in our shop's FREE Overlays Category.
- Can you make me a custom stream overlay?
Yes. You can contact us here: https://diabolicangel.com/support/
- I don’t see an overlay for the game I stream
If you are looking for streamer graphics for a specific game and don’t see it here, feel free to contact us and make a suggestion.
- Can I use the overlays with other streaming platforms?
Absolutely! Our stream overlays work with all major streaming platforms. They are also compatible with most streaming software.
Orders
- How do I cancel or change my order?Unfortunately, it’s not possible to make any changes to an order or cancel it once it has been placed. However, you could ask for a refund.
- What are my payment options?
We accept PayPal. PayPal allows you to make payments using a variety of methods including: PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.
Refund & Exchange
- Can I ask for a refund?
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.diabolicangel.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy. You can read more here: https://diabolicangel.com/digital-products-refund-policy/